Refund policy

All sales at Quantum Cocktails are final. Because our syrups are handmade in small batches and are a food product, we're unable to accept returns or exchanges for change of mind.

Order changes & cancellations Need to change or cancel an order? You have 24 hours from the time you order to make changes or cancel for a full refund. After that window, your order moves into production and can no longer be changed or cancelled.

Damaged or defective bottles While we don't accept change-of-mind returns, we stand behind every bottle. If yours arrives broken, or the product inside is defective, email us at  hello@quantumcocktails.com within 7 days of delivery with your order number and a photo. We'll send a replacement at no cost, or issue a refund if a replacement isn't possible.

Farmers market purchases The same final-sale policy applies to bottles purchased at markets. If a market purchase turns out to be defective, bring it back with your receipt within 7 days and we'll replace it.

Refunds Approved refunds (cancellations within 24 hours, or confirmed damage/defect claims) are issued to your original payment method within 5–10 business days.